The Benefits of A Remote Assistant in A Medical Practice

Whether or not a medical practice employs in-house staff, in-room EMR documentation and back-office tasks often take a back seat due to other important tasks. As a result, you may see many people working in a practice having to stay on after office hours to catch up. A remote assistant can help your practice stay on track with documentation and office tasks, freeing up other staff for more essential duties.

What Does A Remote Assistant Do?

A remote assistant can do virtually anything someone working at your office does, with one exception – they are not situated in your practice. Instead, they work from a remote location.

A remote assistant can work from home in your city or be situated in another country. They provide you with the administrative support you need without being physically present. Interaction with them is easy. You can interact through chat, emails, video conference, phone, or multiple other means of communication.

While most entrepreneurs hire a remote assistant to help them with repetitive or low-value tasks that do not significantly help generate revenue for their business, these tasks may add significant value to those in the medical environment. For example, a remote assistant in the medical field can manage a wide range of administrative tasks and support your in-house staff so that they can focus on tasks that can only be addressed in person. This also saves on overtime and helps prevent burnout of your in-house staff.

Besides aiding your existing staff, a remote assistant may also help you increase your area of operations. You can expand the practice’s reception capacity, while cutting down on your expenses.

How A Remote Worker Can Help Your Practice Thrive

A remote assistant can add value to your practice in several ways.

• At Cool Blue VA, we have remote assistants specifically trained in the healthcare field. Because they can operate EMR/HER systems, they can free up your staff to focus on what is important - patient care.
• They can do your medical transcriptions, turning rough notes into reliable digital documents.
• Using a computer or tablet, your remote assistant can oversee all your business’ receptionist duties.
• You would no longer need to stay at work late to finish up your in-room charting. A remote assistant, using various technology, can do live in-room charting while you interact with your patients.
• Delegating back-office tasks to a remote assistant frees up your onsite staff so that both you and your staff have more free time to concentrate on other tasks.
• Your virtual assistant can take on the lengthy, time-consuming task of patient eligibility verification for insurance purposes.

In addition, a remote assistant can also manage the following:

• Phone calls
• Faxing
• Insurance verifications
• Referrals
• Refill requests
• Prior authorizations
• Appointment settings and cancellations

And besides these, they can oversee many other specific needs that your practice may require. You get to customize your specific needs with Cool Blue VA. We can help set you up with a qualified remote assistant who can manage the work-related issues you need to be done.

Remote Assistant Services Offered at Cool Blue VA

A remote assistant can oversee many tasks in a healthcare setting. Amongst these are:

• Receptionist/front office tasks like phone calls, appointment booking, rescheduling, or canceling, as well as calendar management and appointment reminders.
• Managing administrative tasks that include patient data entry, patient file updates, secretarial duties, coordinating referrals, managing medical records, and more.
• Managing your billing and insurance issues. This includes handling billing and coding, healthcare claims, claim submissions, insurance claim denial management, and any other insurance issues arising.
• Medical scribe services that require engagement with both the medical professional and patient in a real-time setting. They can, furthermore, coordinate all aspects pertaining to a patient visit, help in the ordering of laboratory tests, monitor patients remotely, and assist with other aspects of patient care.

Why You Should Hire A Remote Assistant Through Cool Blue VA

Many of our remote assistants have a strong background in the healthcare field and undergo a rigorous vetting process. We also provide them with an expansive training program, enabling them to help you with any tasks you need to be completed. Furthermore, the remote assistant you hire will seamlessly fit into your practice, ensuring that their area of responsibility runs smoothly at all times.

At Cool Blue VA, our highly trained team of service professionals aim to provide customer service satisfaction 24 hours a day. We help you increase your practice’s efficiency at a fraction of the cost of hiring in-house staff to do the same job.

If looking for a cost-effective, yet efficient, way to address all your medical practice’s administrative needs, hiring a Cool Blue VA remote worker is the perfect solution. Contact us today at 714-695-8000 to learn more about the numerous services we offer and how we can help you structure the perfect hiring solution for your practice.