Running a practice is a monumental and seemingly never-ending journey. It didn’t start at 8 am when you opened your doors. No, this took decades of dedication, early mornings and late nights, passing a litany of exams, finishing graduate school, learning the business, hiring the right individuals, and delivering the best patient care. Let’s examine […]
Read the ArticleNothing hurts a practice more than a provider completing work and not receiving compensation due to a denial from an insurance company. While serving this patient, you wasted the patient’s time, the provider’s time, materials, documentation time, and finally, the time your front office used to submit the claim. When you add it all up, […]
Read the ArticleThe Challenge MSC, an 8-provider medical practice, was grappling with a significant call handling challenge. They were receiving an overwhelming 5000+ calls every month, but a troubling 40% of these calls were being abandoned or missed. Patients were enduring an average wait time of 7 minutes before speaking with a representative. These issues were affecting […]
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