Find out how Justin and Dr. Carrie Lam from Cool Blue VA are helping direct primary care (DPC) practices streamline operations, improve patient experience, and reduce physician burnout. Cool Blue VA provides highly skilled virtual assistants with backgrounds in nursing, pharmacy, physical therapy, and lab work — trained to handle: Customer service Phone screening Telehealth […]
Read the ArticleExplore how Cool Blue VA is transforming healthcare practices by providing trained medical virtual assistants to support administrative tasks, improve patient care, and reduce burnout for doctors. In this episode of the Outcomes Rocket podcast, Justin Lam, co-founder and CEO, and Dr. Carrie Lam share their journey of building Cool Blue VA — a company that […]
Read the ArticleLearn how Cool Blue VA is transforming medical practices by offering trained virtual assistants to handle administrative tasks, giving doctors more time to focus on patient care. In this episode, Dr. Terry and Dr. Stu Warner interview siblings Justin and Dr. Carrie Lam, founders of Cool Blue VA, who share their journey from struggling with […]
Read the ArticleDiscover how Justin Lam turned his life-changing chiropractic experience into Cool Blue VA, a virtual assistant service helping chiropractors reduce burnout and streamline their practices. Cool Blue VA offers phone answering, appointment scheduling, and insurance verification — all designed to improve patient service and business efficiency.
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